Food Safety First
Because our products are food, we cannot accept returns of opened or used items.
Damaged, Wrong or Expired Items
Please inspect your order upon delivery. If an item arrives damaged, expired, or you received the wrong product, contact us within 48 hours of delivery with your order number and a photo. We will replace it free of charge or issue a full refund.
Unopened Items
Unopened, sealed items in their original packaging may be returned within 7 days of delivery. Return shipping costs are the customer's responsibility unless the item was faulty. Sale items and bundles are final sale.
How to Request a Return
- Email info@choconafa.ae with your order number and reason.
- We'll reply with return instructions. Items sent back without prior approval won't be accepted.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Cash-on-delivery orders are refunded by bank transfer.
Exchanges
To exchange an item, return the original first, then place a new order for the item you want.